Frequently asked questions
What payment methods do you accept?
We accept all major payment methods for your convenience: Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.
What are the shipping times and costs?
- To EU & UK: 5-9 business days. We ship from within the EU to ensure fast, reliable delivery with no customs delays for our European customers.
- Worldwide: 9-18 business days. Delivery times vary by destination. All orders qualify for free standard shipping.
- Express Shipping: Available at checkout for an additional fee to most countries, significantly reducing delivery time.
Can I return a product?
Yes, absolutely. We offer a 30-day return policy from the date you receive your order. Items must be unworn, in their original condition, and with the original packaging. Please visit our [Returns & Exchanges] page for full instructions and note that return shipping costs for international orders are the responsibility of the customer unless the item is faulty.
Are the sneakers authentic?
We specialize in high-quality, carefully crafted sneakers inspired by popular designs. We are committed to excellent materials and construction to offer premium style at an accessible price point.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I track my order?
Once your order ships, you will receive an email containing your unique tracking number and a link to the carrier's website. You can also track your order directly on our site by clicking "Track My Order" in the page footer and entering your order number and email.
Do you ship to my country?
Yes! We are proud to ship worldwide. At checkout, you can select your country to see accurate shipping options and costs.
